เงื่อนไขและข้อตกลงการรับประกันความเสียหาย (โปรดอ่านเพื่อสิทธิและประโยชน์ของท่าน)

Terms & Conditions of Damage Warranty

(Please read carefully to ensure your rights and maximum benefits.)

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Scope of Warranty

Lanna Mover guarantees compensation for damages incurred only during transportation by our staff.

• The maximum compensation for damage will not exceed 10% of the service fee.

• Our claims team will assess and evaluate the damage for fair compensation.

• Repair will be prioritized; if repair is not possible, compensation will be provided within the stated limit.

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Exclusions from Liability

2.1 Personal and Valuable Items

• Items of high value or importance (e.g., cash, gold, diamonds, jewelry, important documents, sentimental items, or irreplaceable objects).

• Market-replaceable items (customers should store these separately, as we do not assume responsibility).

2.2 Packing and Packaging

• Items packed by the customer (including self-packed boxes or wrapping) are not covered for damage.

• Fragile items (e.g., glass, picture frames, computers, copiers) should be professionally packed by our team for proper protection.

2.3 Furniture and Oversized Items

• Non-standard furniture, such as handmade or modified furniture, and fragile pieces (e.g., partial wood furniture, IKEA brand items).

• Oversized or special items exceeding normal handling capacity (TVs over 65 inches, picture frames over 40 inches, mirrors over 30 inches, sofas, refrigerators over 18 cubic feet).

• Ultra-thin items (TVs under 10mm thick, glass under 5mm thick).

• Items not fully photographed or documented before moving.

2.4 Pre-Damaged or Fragile Items

• Items with pre-existing scratches, stains, wear and tear, or structural weakness.

• Items that were damaged before the moving process or damages not caused by our staff.

2.5 Prohibited Items

The following cannot be transported under any circumstances:

• Pornographic materials

• Illegal drugs and substances

• Counterfeit money, bonds, or securities

• Copyright-infringing goods

• Thai and foreign currencies

• Protected plant species

• Tobacco (including raw leaves and unprocessed products)

• Live animals, animal skins, or body parts

• Firearms, gun parts, and ammunition

• Military weapons

• Alcoholic beverages

• Gas cylinders

• Hazardous chemicals

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Inspection and Warranty Confirmation

• Customers must inspect their belongings before completing the service.

• Upon job completion, a confirmation document must be signed by the customer, acknowledging acceptance of the service and all terms.

• If the customer is not present at the destination, the team leader will be authorized to sign the document and record a video of the inspection for verification.

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Additional Terms

• We are not responsible for damages or losses arising from actions outside of the agreed moving plan.

• In cases of clear negligence, customers may pursue legal action, and we will cooperate in providing relevant information.

• These terms and conditions are set by Lanna Mover and may be updated without prior notice.

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If No Recipient is Present at the Destination

If there is no one available to sign the documents, Lanna Mover reserves the right to authorize the moving team leader to sign on behalf of the customer. A video recording of the final inspection will be taken, and a report will be sent to the primary contact for damage claim verification.